รูปแบบนวัตกรรมการจัดการความรู้องค์กรเพื่อสาธารณประโยชน์ด้านผู้สูงอายุ:กรณีศึกษาจังหวัดสงขลา

Abstract

The objectives of this research were to study the current situation of knowledge management of public interest organizations for elderly citizen in local community context, to develop an innovative model of knowledge management for elderly, and to evaluate the feasibility of the model by using Songkhla province as a case study. Mixed method research was applied to the study as the following : a quantitative research method was undertaken; a survey questionnaire was used to collect the data of on-going knowledge management of public interest organizations in the province and challenging issues. In addition, the qualitative data was collected by interviewing with key informants to explore in-depth the critical issues for developing the innovative model effective for knowledge management in the local context. The subjects for data collection consisted of the organizational administrators, the elderly members and other stakeholders who had attended activities in knowledge management with public interest organizations. The subjects were purposive selected from 5 public interest organizations listed in Songkhla province with consistent service knowledge management for elderly for at least 2 years continuingly, namely the Healthy Elderly Club Nam Noi, the Elderly Club Baan Suan Son, the Elderly Club Hat Yai Municipality, the Elderly Club Khun Taut Wai Sub-district, and the Elderly Club Wang Yai Sub-district Administrative Organization. The data was analyzed and used to create a model of knowledge management practical for senile citizen in the according area and evaluated by the experts. The results of study showed that the knowledge management for elderly person was necessary for improving quality of life and required by the local community. The study unfolded that there were issues of how to be beneficial of existing knowledge and the obstacle in accessing the required knowledge for elderly persons. The effective model of knowledge management suitable for elderly persons found in this study is NHC-SPEC model, namely: N - Nursing service, H - Home Healthcare, C - Community care, S-Skill development, P-Platform creation, E-Push to Effect, C- Expand to Cover. The model can facilitate community engagement and self-efficacy development in the elderly, leading to the creation of social innovation that fulfill the need of society for the elderly’s quality of life.