การลดระยะเวลาในการให้บริการของงานซ่อมรถยนต์ กรณีศึกษา ศูนย์บริการรถยนต์แห่งหนึ่งใน จ.สงขลา

Abstract

A study to reduction of service time for car service center, A case study of a car service center in songkhla province. Starting from defining problem topics and find the causes of their occurrence by applied the QC Story approach to improve work processes for maximum efficiency. Collected data from customers who use the service, starting from May to September 2020, total 60 samples for use as a reference in comparison with the standard information set by the company. The cause of the delay in the work process is caused by the main factors which are staff, procedure, equipment, material and location. The work process has improved the work standard procedures of mechanics, which was called "Dual Mechanic". It is a work of 2 mechanics per car. The roles of both mechanics were clearly defined for continuous work and make the most of every minute. Working will consume the same number of mechanics as they simply adjust work processes and functions for flexibility and efficiency and also improve the cause of other problems found that the average time to work at 30,000 km was equal to 45 minutes 39 seconds less than the standard time of 66.92% and the average time to work at 40,000 km was equal to 50 minutes 25 seconds less than the standard time of 64.71%. In this study, it was used as a new standard for use in actual operations.