การพัฒนาแนวทางการจัดการความรู้ของมหาวิทยาลัยหาดใหญ่ โดยใช้ KMMM

Abstract

This research studies the development of knowledge management approaches for Hatyai University by using Knowledge Management Maturity Model (KMMM), which aims to study the update status of knowledge management of Hatyai University in terms of three elements of knowledge management, namely people, processes and technology, and to develop knowledge management approaches of Hatyai University. The results in the update status of knowledge management as the average value were 3.44 which was in the management status level. The study also tests the differences of independent variables such as gender, job position, affiliation and work experience affecting knowledge management status according to the KMMM dimension, using t-test and ANOVA statistics. Besides, this research has designed guidelines for the development of knowledge management for Hatyai University, by using the evaluation results about the status and the different test results to find the connection with the competency development of each personnel group. It focuses on the male staffs' development, the positions of lecturer and support staff who work less than 1 year experienced and to develop the processes in various dimensions that increase higher development. This research has created the knowledge for each personnel group through learning the best practices which are available inside and outside the organization, and using technology as a medium for managing knowledge for increasing their skills and competencies that will lead to learning, sharing knowledge together, and also applying the developed knowledge to create creative works, and innovation Moreover, it creates incomes for the organization effectively and a true learning organization.