Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor
| dc.contributor.advisor | Sasiwemon Sukhabat | |
| dc.contributor.author | Chuen, Seong Ooi | |
| dc.contributor.department | Faculty of Management Sciences (Business Administration) | |
| dc.contributor.department | คณะวิทยาการจัดการ ภาควิชาบริหารธุรกิจ | |
| dc.date.accessioned | 2014-11-18T10:54:34Z | |
| dc.date.available | 2014-11-18T10:54:34Z | |
| dc.date.issued | 2013 | |
| dc.description | Thesis (M.B.A., (Business Administration))--Prince of Songkla University, 2013 | en_US |
| dc.identifier.uri | http://kb.psu.ac.th/psukb/handle/2010/9560 | |
| dc.language.iso | en | en_US |
| dc.publisher | Prince of Songkla University | en_US |
| dc.subject | Customer service | en_US |
| dc.subject | Consumer satisfaction | en_US |
| dc.title | Service quality, customer satisfaction and service loyalty in retail banking sector in Thailand & Malaysia : an exploratory research on validity and critical factor | en_US |
| dc.type | Thesis | en_US |