การเพิ่มประสิทธิภาพระบบจองสลากกินแบ่งรัฐบาลด้วยกลไกการแจ้งเตือน ผ่านแอปพลิเคชันไลน์ กรณีศึกษา ร้านฟางข้าวจำหน่ายสลากกินแบ่งรัฐบาล

Abstract

This research is to increase the efficiency of the government lottery booking system with the notification mechanism through LINE application, a case study of Fangkhaw government lottery sales. The research objectives are 1) to develop a lottery booking system in conjunction with the notification mechanism through LINE application 2) to evaluate the system's performance with a lean concept by comparing the efficiency of the old Pre-Lean system with the new Post-Lean system 3) to evaluate the user's satisfaction with the system. The researcher developed the government lottery booking system to solve the problem of complicated and delayed government lottery booking process, including unsystematic recording and non-tracking of operations. The researcher developed the system in the form of responsive web design to support the use from a variety of devices of customers and government lottery dealers via internet. The researcher developed the system with Visual Studio Code using PHP, HTML, JavaScript, CSS, jQuery and stored data in My SQL database. The system has integration with SMS, Line Notify, and barcode reader. The users can access the system directly from the web application or access via the LINE application by adding friends LINE Official Account (Line OA) of Fangkhaw government lottery sales. For the results of the evaluation of the system's efficiency with the lean concept, the researcher collected data from the customer making a reservation to receiving the government lottery from the beginning until the end of the process. It shows that the system developed by the researcher can reduce the process of booking government lottery sales from 21 steps to 17 steps, which reduced by 4 steps. The time for booking government lottery sales was reduced from 69 minutes to 17 minutes which, reduced the time to 52 minutes. This increased the efficiency of government lottery bookings from 26.08% to 76.47%, which increased the efficiency up to 50.39%. The results of users’ satisfaction were the highest level of satisfaction (x ̅=4.71) and the efficiency of the system had the highest level of satisfaction (x ̅=4.76) from the highest score of 5.