การเพิ่มประสิทธิภาพการขนย้ายผู้ป่วย : กรณีศึกษาโรงพยาบาลสงขลานครินทร์

Abstract

Nowadays, hospitals are aware of the quality of their services to provide an efficient assistance for patients. The purpose of this research is to improve the efficiency of patient transportation during working days through a case study of the Songklanagarind hospital. In this research, the simulation approach via ProModel Simulation software is applied to analyze the performance level of transferring the patients, including the tasks uncomplete within time target, the waiting time of the patients for being carried by the porters and the utilization of porters. In addition, this research proposes the what-if scenario of the porter requirement to obtain a cost-effective operation. As a result, it showed that adding two porters at 07:00 am to 15:30 am, changing shift of code 11, altering number of wheelchairs and stretchers in each area by percentage and reduce personal response time by P-Center theory played the best alternative regarding to the tasks uncomplete within time target , the number of patients waiting for service and the porter utilization. The tasks uncomplete within time target decreased by 3.58 percent, the average time that patients waiting to be served was decreased by 14.38, 18.99 and 25.43 percent in emergency, urgent and regular case, respectively. Moreover, the porter utilization was increased by 3 percent. In the other hand, in term of porter salary, the payroll can be increased from 13,105,262 baht per year to 13,639,862 baht. (decreased by 1.6 percent)