ความเสี่ยงของบุคลากรและการจัดการความเสี่ยงของบุคลากรโดยหัวหน้างานตามการรับรู้ของพยาบาลประจำการงานอุบัติเหตุและฉุกเฉิน โรงพยาบาลทั่วไปภาคใต้

Abstract

The purpose of this research was to study the potential risk of personnel as perceived by registered nurses, and the level of personnel risk management by the head of the department (HD) according to the perception of registered nurses in the accident and emergency department in general hospitals in the south of Thailand, and to find relationships between personnel risk and personnel risk management by the head of the department. The sample used in the research comprised 188 registered nurses working in the accident and emergency department of 14 hospitals for as least 1 year. Simple sampling method without replacement was used to draw the sample. A questionnaire in 3 parts (sociodemographic data, personnel risk, and risk management) was used to collect data. The reliability of the questionnaire part 2 was 0.95, and of part 3 0.95, Data were analyzed using frequency distribution, percentage, mean, standard deviation and Pearson correlation. The research found that the average score of personnel risk was at a moderate level (M=2.06, SD= 0.32). The average level of risk management of personnel by the head of the department according to the perception of registered nurses, was at a moderate level (M=3.53, SD= .63). The relationship between the potential risk of personnel and the personnel risk management by the head of the department according to the perception of registered nurses, using Pearson's correlation statistics, revealed that the risk of using social media had a low positive correlation with workplace risk management by the head of the department with statistical significance (r= .165, p= .024). The results of this study can be used as a guideline to improve the quality of risk management of supervisors in accident and emergency departments to improve the safety of personnel.