ปัญหาในการนำนโยบายระบบราชการ 4.0 ไปปฏิบัติ กรณีศึกษา องค์กรปกครองส่วนท้องถิ่นในสามจังหวัดชายแดนภาคใต้

Abstract

The objectives of this research were included: (1) To study problems in the implementation of Government 4.0 Policy of local administrative organizations in the three southern border provinces, (2) To compare problems of Government 4.0 Policy implementation in Yala City Municipality, Pattani Municipality, and Narathiwat Municipality, and (3) To collect opinions and suggestions for Government 4.0 Policy implementation of local administrative organizations in the three southern border provinces. This research is a qualitative research, there is a unit of organizational level analysis. The population that used in the research was local administrative organizations in the three southern border provinces. The sample group was selected from local administrative organizations as the largest municipality from each of three southern border provinces, such as Yala City Municipality, Pattani Municipality, and Narathiwat Municipality. The sample was divided into 2 groups, consist of: (1) The administrators of the local administrative organizations by using a purposive sampling method, there were selected 3 persons, (2) The personnel of the local administrative organizations by simple random sampling method, there were selected 23 persons. Overall 26 persons were included as the sample. The researcher collected data by collecting documents, in-depth interviews, and focus group discussion. Analytic Induction was used for data analysis. The results of the research were as follows: (1) There were problems in the implementation of Government 4.0 Policy of local administrative organizations in the three southern border provinces, in terms of competencies of personnel and capital. For example, there were insufficient personnel in the operation, the lack of knowledge and understanding about Government 4.0 Policy, and insufficient budget for the operation, (2) From the comparisons of Government 4.0 Policy implementation problems of Yala City Municiplaity, Pattani Municipality, and Narathiwat Municipality indicated that there were similar problems, and (3) Local administrative organizations in the three southern border provinces had opinions and suggestions that personnel of local administrative organizations have a lack of knowledge and understanding about Government 4.0 Policy so that training and education should be used. In addition, Government 4.0 Policy is not clear and concrete.