???????????????????????????????????????? ??????????????? LINE Official Account : ?????????????????????? ???????????????????

Abstract

Minor Thesis TitleImproving the Efficiency of Water Supply Services With the LINE Official Account application: A Case Study of the of Waterworks Bureau Nakhon Si Thammarat MunicipalityAuthor Miss Maliwan PrigprasongMajor Program Innovation And Digital TransformationAcademic Year 2023ABSTRACTThis research aims to 1) develop an online water supply service application with LINE Official Account 2) evaluate the efficiency of water supply system services according to the Lean concept, with two sample groups: 10 Waterworks Bureau officers and 100 users or customers. The research tools included a system performance evaluation form and an online questionnaire. The results of developing an online water supply service application can reduce the steps and time required to provide services to the public. There is a prototype of an online water supply service system with the LINE Official Account application, adding channels for publicizing information from the Waterworks Bureau to reach the public conveniently, quickly and in a timely manner for results of system performance evaluation according to the Lean concept. The researcher analyzed and eliminated waste caused by traditional work processes. The results show that the developed system can reduce service steps in 5 steps, including receiving requests, paying water bills, complaints/grievances, notification of the water supply break area and contact for inquiries. Overall, the process reduced from 38 steps to 20 steps, a reduction of 18 steps, and work time reduced from 4,629 minutes to 2,994 minutes. Service procedures increased efficiency by 36.28%. Results of system efficiency evaluation by users is at an excellent level X ?=3.84, S.D.=0.40) and satisfaction is at the highest level X ?=3.84, S.D.=0.42). The results of the evaluation of the system's efficiency by officers is at an excellent level X ?=3.92, S.D.=0.42) and satisfaction is at the highest level X ?=3.94, S.D.=0.42) from the highest score level 4.

????????????????????????????????????????????????????? ??????????????? LINE Official Account: ?????????????????????? ?????????????????????????????????????????? ??????????????????????????????????????????????????????????????????? 2566?????????????????????????????????????? 1) ??????????????????????????????????????????????? ???? LINE Official Account 2) ??????????????????????????????????????? ???????????? ?????????????????? 2 ????? ?????? ???????????????????????? ????? 10 ?? ????????????????? ????? 100 ?? ?????????????????????????? ?????? ???????????????????????????????????????????? ????????????????????????????????????????????????? ?????? ????????? ????????????????????????????? ?????????????????????????????????????????????????????? LINE Official Account ????????????????????????????????????????????????????????? ?????????????????????????????? ??????? ???????????? ????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????? 5 ????????? ?????? ???????????? ????????????? ????????????/????????? ????????????????????????? ??????????????? ???????????? 38 ??????? ????? 20 ??????? ???? 18 ??????? ???????????????????????? 4,629 ???? ????? 2,994 ???? ????????????????????????????????????????? 36.28% ????????????????????????????????????????????????????????????? (X ?=3.84, S.D.=0.40) ?????????????????????????????????? (X ?=3.84, S.D.=0.42) ?????????????????????????????????????????????????? ??????????????????? (X ?=3.92, S.D.=0.42) ?????????????????????????????????? (X ?=3.94, S.D.=0.42) ??????????????????? 4