Assessment of Current Training Program and ITs Effectiveness in Hotels of Bhutan

Abstract

The increasing number of tourist has contributed to the rapid growth of tourism in recent years in Bhutan. This demands for more high quality hotels, trained and skilled human resources to meet the expectations of guests. Therefore training is one of the important tool of human resource management, which plays an important role in developing the skills and knowledge of employees in order to provide high quality service to guests. The objectives of this study were to investigate, what kind of trainings are provided in the Bhutanese hotel industry. Secondly, to evaluate the gap in importance and satisfaction level of training design through employee's perceptions. And to examine the training factors affecting the training effectiveness of the current training programs in Bhutanese hotel industry. Baldwin and Ford's model, transfer of training was used to measure the effectiveness of the training. Quantitative method was used to gather responses of hotel employees in this study which included 366 respondents from two regions of the country. Furthermore, comparisons were made between 3-star and 4-star hotels on the training factors (work environment) and training effectiveness (learning and transfer performance). The result of study showed positive relationship between the training factor constructs and training effectiveness constructs. Training gap showed negative score between the importance and satisfaction level of hotel employees on training design. According to the result, among the training factor constructs work environment demonstrated high influence on the learning and transfer performance of employees.