ความคิดเห็นของประชาชนต่อคุณภาพการบริการของอาสาสมัครสาธารณสุขประจำหมู่บ้าน (อสม.) ในสถานการณ์การระบาดของโรคโควิด-19 เทศบาลตำบลสำนักขาม อำเภอสะเดา จังหวัดสงขลา

Abstract

The objectives of this study were 1) to study about public opinion towards service quality of Village Health Volunteers (VHV) of Sumnakkham Subdistrict Municipality during the COVID-19 pandemic; 2) to compare public opinion classified by personal factors towards service quality of Village Health Volunteers (VHV) of Sumnakkham Subdistrict Municipality during the COVID-19 pandemic; and 3) to study about knowledge factors on COVID-19 affecting public opinion towards service quality of Village Health Volunteers (VHV). Data were collected from 384 people aged over 18 years old quantitatively by questionnaires and were analyzed by descriptive statistics, namely, frequency, percentage, average, standard deviation, t-test, one-way ANOVA, and simple regression analysis. The study found that 1) public opinion towards service quality of Village Health Volunteers (VHV) of Sumnakkham Subdistrict Municipality during the COVID-19 pandemic was at somewhat high level. 2) people with different educational levels, occupations, income, and service attention frequency gave different opinion towards service quality of Village Health Volunteers (VHV) statistically significantly at .05, and 3) knowledge factors on responses, confidence building, and caregiving affecting public opinion towards service quality of Village Health Volunteers (VHV) during the COVID-19 pandemic.